Contact Our Support Team

Languages and Hours

Support is available in English and Bahasa Malaysia. You can choose either language when you start a chat, and the team will respond in the same language you use. The helpdesk operates around the clock, every day of the year. Whether it is early morning or late at night, there is always someone on duty to assist you.

Before You Chat

To get a useful first reply, have your account username ready. This lets the agent pull up your details immediately instead of asking you for them one by one. Also note the approximate time of the transaction you are asking about, and the payment channel used, such as Touch 'n Go, GrabPay, Boost, or bank transfer. The more precise you are, the faster the issue is resolved.

Response Times

Live chat replies are typically instant, with a first response within a minute. For complex issues, the agent may need a few minutes to investigate but will keep you updated. The contact form receives a confirmation immediately, and a full reply lands in your email or inbox within 24 hours. Most are answered much sooner, often within a few hours.

What Not to Share

Never send your password, full card number, or any one-time code over a public channel like live chat or the contact form. The platform will never ask for these, and sharing them puts your account at risk. If you are asked for such details, stop the conversation and report it immediately. Legitimate support only needs your username and transaction information to help you safely.

Support Channels

For anything related to your account, such as balance queries, login issues, or withdrawals, the live chat is the quickest route. It is open directly from the lobby and connects you to a real person without waiting for email. If you need a written record of the conversation, for disputes or clarifications, the contact form is the better choice. It sends your message to the team and you receive a copy for your files.

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